Frequently Asked Questions

VENDORS

How do fee work on Rofoda

Registration and starting a shop as on Rofoda is free however there is monthly payment of N1000 (One thousand Naira) maintenance fees and 3% commission once an item is sold in your store

How do I know a shopper bought from my store

Once a shopper make payment in your store, an invoice is automatically generated to notify you about the transaction.

What do I need to create a shop ?

Proceeds from the sales of your items ,is remitted directly to your account after deduction of 3% commission. You will be notified by rofoda shipping tracker immediately your item delivers. Please note that “settlement is limited to account information provided only”

Do I need a credit card to create a shop?

Yes , a credit card or debit card is required to be a verified seller. The card must be in your name as no third party card will be allowed. No charges will be initiated on your account unless you approved it

CUSTOMERS

How do I initiate a tracking information?

Immediately you accept the invoice , a tracking number is generated that will notify the shopper that order is under processing

Who handles my payment complaints?

Send email to [email protected]
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